Terms & privacy

1. Trip information and booking

Review the route, riding level, inclusions and exclusions before choosing a trip. Information marked Draft 2027 may be adjusted. Confirm dates, prices, inclusions and written terms with the team before making a payment. This website is a trip catalogue; bookings are discussed directly with the team.

2. Booking and payments

The package plan lists a Rp2,000,000 booking fee and a 50% down payment. Confirm whether the booking fee counts towards the down payment and confirm the balance-payment deadline with the team. Use payment details provided through official contacts and retain your transfer receipt.

3. If IndoRide cancels the trip

If IndoRide cancels the trip or cannot carry it out, 100% of all funds paid to IndoRide for that trip will be refunded, including the booking fee. The team will contact participants about the cancellation and refund. This covers funds received by IndoRide; payments made directly to other providers, such as flights, need to be handled with those providers.

4. If a participant cancels

The booking fee is non-refundable when a participant cancels. The refund depends on when IndoRide receives the cancellation notice:

• 60 days or more before departure: 80% refund.
• 31–59 days before departure: 50% refund.
• 30 days or less before departure, or a no-show: no refund.

Percentages apply to funds already paid to IndoRide after deducting the booking fee already paid. Any unpaid balance is excluded from the calculation. Days are calendar days before the trip start date on the booking confirmation. Please still notify the team of a last-minute cancellation even if it falls outside the refund window.

5. Giving cancellation notice

Email the official address with the participant’s name, booked trip and payment receipt. Ask the team to acknowledge receipt so the notice date and refund calculation are recorded. Receipt times use Western Indonesia Time (WIB, UTC+7). The team will confirm the refund-transfer timeline.

6. Preparation, route conditions and safety

Prepare travel documents, riding gear and physical fitness for the destination. Check your insurance cover directly with the provider, including motorcycle capacity, altitude, medical care and evacuation. Weather and road conditions may affect the route; discuss adjustments with the team. Trip support does not guarantee a risk-free journey.

7. Photos, videos and website content

The logo and website content are used by IndoRide or with their owners’ permission. Republishing photos, videos or other content, or using them commercially, requires permission from the rights holder. Contact the team about content-use requests.

1. Information you provide

When contacting IndoRide through WhatsApp or email, you may provide your name, contact details, trip preference and questions. For bookings, the team may request further documents or information needed for the trip. Provide only requested, relevant information; do not send account passwords or tokens.

2. Purpose and travel partners

Information is used to answer enquiries, discuss rider readiness and coordinate bookings or trips. If hotels, motorcycles or permits require participant information, the team should explain what is requested and who receives it. Promotional use of participant material requires appropriate permission.

3. Theme preference on your device

Your theme choice is saved in browser localStorage so your preferred appearance is retained when you return. This preference does not contain your name or email address. You can remove it through your browser’s site-data settings.

4. External services

WhatsApp, Instagram and email links open services outside this website. Information you send through them is also processed under those providers’ policies. This website does not provide participant accounts or card-payment checkout.

5. Privacy questions and requests

Contact the official email to ask about data use, correct information or request deletion of information you provided. The team will review requests in light of trip needs and applicable retention obligations. Confirm booking-document retention periods directly with the team.